Blog 2017-06-12T14:16:09+00:00

Content Ideas and the Holidays – Best of November

The Holidays are Here! Well, here we are…. It’s after Thanksgiving and before the twin end-of-the-year holidays of Christmas and New Year’s Day. If you’re like me you already have a lot going [...]

The Best Ways to Utilize Dialogue and Communication

Dialogue and Communication The articles, books and webinars / workshops focusing on communication (a term that is becoming more and more vague, actually…) are multiplying as rapidly as cat videos online, frankly. Who to pay [...]

By | November 27th, 2017|Categories: Communication, Conversation, Dialogue, Innovation, Listening|Tags: , , , |0 Comments

Loyalty, Customer Experience, and the Death of Your Business

Customer Experience The deeper I get into the research concerning customer loyalty and engagement, the more it is pounded into me that it centers on Customer Experience (CX for short). The kicker about [...]