14 08, 2017

“Help Me Fix It!”

By | 2017-08-08T16:37:54-08:00 August 14th, 2017|Collaboration, Customer Support, Digital Marketing, Facebook, Small Business, Strategy|

Help Me! “Can you help me fix it?” Almost all my initial conversations with customers are summed up in this one heart-felt plea. The long answer is usually, “Yes!” That’s the long answer…the one that gets backed up by varying degrees of, “But first we need to….” Sometimes that slows down the enthusiasm [...]

24 07, 2017

Collaboration: The Action Side of Conversation

By | 2017-07-13T16:45:48-08:00 July 24th, 2017|Collaboration, Conversation, Strategy, Trust|

Collaboration Collaboration is the action-oriented manifestation of dialogue. I had an online conversation with a colleague during which we each remarked on the current snapshot of busy-ness we have (summer can be notoriously slow, depending on your business…I think the ice cream parlors pick up, but I digress…) and some of the projects [...]

24 10, 2016

How Do You Get to Valuable Options?

By | 2017-10-20T15:23:17-08:00 October 24th, 2016|Change, Collaboration, Creativity, Decision-making, Entrepreneur, Innovation, Leadership, Problem-solving, Strategy, Uncategorized|

Options not Answers How many squirrels can you follow at once? This is the thought that occurred to me while reading a recent article by Valeria Maltoni entitled Inventing Options for Mutual Gain. While describing an excellent process for arriving at options, and not necessarily “the final solution”, I am reminded [...]

10 10, 2016

FOCUS: Does It Really Matter If You Care?

By | 2017-11-08T15:13:49-08:00 October 10th, 2016|Authenticity, Collaboration, Communication, Credibility, Focus, Marketing, Trust|

Caring Caring is “we” not “I.” In life and business, caring is the assessment that you have the other persons’ interests in mind as well as your own when you make decisions and take actions. Of the four aspects of trust I’ve written about, this is in many ways the [...]

22 08, 2016

FOCUS: Are They Twist Ties or Trust Ties?

By | 2018-05-10T13:27:48-08:00 August 22nd, 2016|Authenticity, Collaboration, Credibility, Customer Experience, Entrepreneur, Focus, H2H, Leadership, Marketing, People, Small Business, Strategy, Trust, VACC|

Trust is more than a High Five! Building trust is vital and required. If you aren’t found to be trustworthy, that pretty much puts the end to having the kind of impact you want to have, whether personally or in business. While the same goes for those around you, [...]

11 07, 2016

Can You Attack the Same Problems with Novel Perspectives?

By | 2018-10-26T15:29:33-08:00 July 11th, 2016|Authenticity, Change, Collaboration, Communication, Decision-making, Entrepreneur, Leadership, Marketing, Small Business, Strategy, Vision|

Strategizing A hundred people at an event heard the word "Strategy" as part of a presentation I gave recently. Likely there were at least a hundred different interpretations and mental pictures that lit up for the attendees, some very related and others quite different from the others. Each was a product of [...]

11 01, 2016

Is Your Tribe Remarkable, Unfocused or Mainstream?

By | 2018-01-13T15:13:23-08:00 January 11th, 2016|Authenticity, Awareness, Collaboration, Communication, Conversation, Creativity, Diversity, Goal-setting, Good Business, H2H, Innovation, Leadership, Mission, People, Strategy, The Journey|

Networks and Communities Which Tribe do you belong to? That seems to be an over-riding, occasionally unsaid, concern in our society. Conservative or Liberal? Religious or Agnostic? One percent or ninety-nine percent? Blue collar or white-collar? Introvert or extrovert? College Graduate? Technical? Gender? Race? We have innumerable ways of identifying, classifying and limiting [...]

19 10, 2015

Will You Compare the Truth About Audience vs. Community?

By | 2017-06-12T14:16:36-08:00 October 19th, 2015|Collaboration, Communication, Community Management, Conversation, Credibility, Customer Experience, Good Business, Marketing, People, Small Business, Smart Business, Strategy|

My Audience My Community How you interact with your customers and prospects can show you (and them...) how you think of them. Without resorting to standard definitions, I visualize the difference this way: AUDIENCE: I am in front of a group of people who are facing me. I'm speaking and they're [...]

12 10, 2015

What are the Secrets to Being a Remarkable Leader?

By | 2018-08-24T13:39:46-08:00 October 12th, 2015|Collaboration, Communication, Conversation, Credibility, Decision-making, Leadership|

Is this the face of Leadership? Who’s your leader? I have been fascinated for years by leaders and leadership. This has come about for a few different reasons. As I have moved from the military to academic, then corporate and now entrepreneurial environments, I have experienced a huge spectrum [...]

24 08, 2015

7 remarkable lessons I learned from physical therapy

By | 2017-06-12T14:16:38-08:00 August 24th, 2015|Collaboration, Good Business, Health, Mentoring, Problem-solving, Small Business, Smart Business, Strategy| A result of my recent annual physical was getting a referral from my doctor for 4 weeks of physical therapy to help deal with a long-standing issue I have with shoulder and neck pain that links to severe headaches. I just finished up this course of therapy and am likely going to be getting [...]

2 03, 2015

How To Solve the Biggest Problem with Diversity

By | 2017-06-12T14:16:43-08:00 March 2nd, 2015|Collaboration, Creativity, Diversity, Good Business, H2H, Innovation, Leadership, People, Problem-solving, Productivity, Small Business, Smart Business, Strategy| There was an item on the local news the other night that I found fascinating. A number of students at the university campus were holding a rally advocating for a Diversity Center as a gathering place that would acknowledge the diversity of the campus and provide a place and programs that would focus on [...]

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