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3 09, 2018

Social Media, Engagement and Talking to the Right People – Best of August

By | 2018-08-31T15:29:46-07:00 September 3rd, 2018|Content, Conversation, Engagement, Interview, Reviews, Social Media|

Fires and a Smoke-Storm Well, summer’s ALMOST a “wrap!” Being stuck inside for the “smoke-storm” here in the Seattle area this past month (“cough, cough….”), I got to spend a lot of time online gathering the best articles for you all. You will note they don’t focus on a particular platform or service, [...]

20 08, 2018

INTERVIEW: Social Sapiens and the Seattle Shrimp Tank!

By | 2018-08-21T11:08:32-07:00 August 20th, 2018|Authenticity, Communication, Conversation, Customer Experience, Dialogue, Digital Marketing, Entrepreneur, Facebook, H2H, Interview, Listening, Social Media, Strategy|

Seattle Shrimp Tank pros and Me (Social Sapiens) I was asked recently to be interviewed on a podcast (of and for entrepreneurs and business owners...) of which I have been aware and have listened to a few times. Most of my familiarity with the content and tone of it, however, derived from my [...]

26 03, 2018

Listening: Attention or Intention?

By | 2018-03-24T15:20:12-07:00 March 26th, 2018|Awareness, Communication, Conversation, Dialogue, Listening|

Listening “PAY ATTENTION!!!!!” In your life, how many times have you heard that phrase, either from someone else or your internal voice? Shutting out distractions like noise, devices or the torrent of thoughts and imagination that the Buddhist tradition has termed the “monkey mind” seems nearly impossible. We slap ourselves internally in some [...]

12 03, 2018

Listening is Hard

By | 2019-01-04T17:28:56-07:00 March 12th, 2018|Communication, Conversation, Dialogue, Listening, Loyalty, Uncategorized, VACC|

Listening As an intelligent business owner and entrepreneur in the 21st century, you are already very aware of the importance of listening to your customers, prospects and audience (your Visitors / Audience / Customers / Community (VACC): you can read more about what this looks like here …..). “Listen” is, however, a word [...]

26 02, 2018

Facebook Live Video and the Point – Best of February

By | 2018-02-22T15:41:09-07:00 February 26th, 2018|Conversation, Facebook, Video|

Live Streaming Video   In the face of the January announcement by Facebook’s Mark Zuckerberg, a LOT of brain power has been focused on just what this means for business. One of the early analyses posited that live video, already a big player online, will become even MORE important. Hence the Video heavy listing [...]

27 11, 2017

The Best Ways to Utilize Dialogue and Communication

By | 2017-11-23T14:02:44-07:00 November 27th, 2017|Communication, Conversation, Dialogue, Innovation, Listening|

Dialogue and Communication The articles, books and webinars / workshops focusing on communication (a term that is becoming more and more vague, actually…) are multiplying as rapidly as cat videos online, frankly. Who to pay attention to? How many are publishing because it’s a way to get clicks, a way to push a new book [...]

13 11, 2017

Survey Says!!

By | 2017-11-12T13:55:37-07:00 November 13th, 2017|Blog, Content, Conversation, Listening|

The best way to find out what your customers are looking for from you is ASK THEM, Right?! Well, that’s the message this week. I’ve written frequently about the importance of really listening to your customers and acting on what you hear. Now you have your chance to participate, and I have a chance to “Walk The [...]

9 10, 2017

Why Focus on Loyalty?

By | 2017-10-05T14:45:17-07:00 October 9th, 2017|Conversation, Customer Experience, Dialogue, Focus, Loyalty, Strategy, Trust|

Loyalty Loyalty, always a high-sounding word, is ever more in the news and on our minds. Whether it’s loyalty to a sports team, a political cause or ideology, a leader, a brand, a long-standing relationship, a coffee shop, or the family doctor, we seem to be more concerned with it and discuss it [...]

24 07, 2017

Collaboration: The Action Side of Conversation

By | 2017-07-13T16:45:48-07:00 July 24th, 2017|Collaboration, Conversation, Strategy, Trust|

Collaboration Collaboration is the action-oriented manifestation of dialogue. I had an online conversation with a colleague during which we each remarked on the current snapshot of busy-ness we have (summer can be notoriously slow, depending on your business…I think the ice cream parlors pick up, but I digress…) and some of the projects [...]

3 07, 2017

JUNE’S BEST – LinkedIn, Trust, and Making The Most of Your Content

By | 2017-06-27T17:15:37-07:00 July 3rd, 2017|Authenticity, Blogging, Communication, Community, Content, Conversation, Credibility, Facebook, LinkedIn, Marketing, Small Business, Social Media, VACC|

July - Celebrate! July is upon us, and we here in the States are getting ready for our annual tribute to patriotism, fireworks and barbecues! June was a bumper crop month for quality content across the digital marketing industry, and I'm only too happy to share the top articles I've read: LinkedIn Ninja Tricks! [...]

1 05, 2017

THE BEST OF APRIL – Facebook for Business, Reviews, and Where to Spend

By | 2017-06-12T14:16:11-07:00 May 1st, 2017|Conversation, Facebook, Measurement, Reviews, Social Media, Strategy|

Facebook Post Ideas 17 Killer Facebook Post Ideas For Small Business Owners A lot of the time, you feel lucky just to post something, let alone change things up. This article by Kim Garst will give you 17 ideas to make your posts more interesting, compelling and fun! […]

20 03, 2017

Business Critical: Listen-To-Understand

By | 2017-06-12T14:16:13-07:00 March 20th, 2017|Authenticity, Conversation, Credibility, Leadership, Listening|

Listening-to-understand I wrote an earlier article called Listening is Visual that was about a trip during my last corporate job to Florida to meet with some technical community leaders there. I had planned to do “the usual”: I had created a PowerPoint presentation that represented the bullet points I would talk to [...]

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