Customer Support

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16 04, 2018

Returning Customers – Elusive, Impossible, or Normal?

By | 2018-04-14T16:05:51-08:00 April 16th, 2018|Customer Experience, Customer Support, Loyalty|

Returning Customers? There’s always an emotional rush when you acquire new customers. They’re “taking a chance on you” and you have that all-important opportunity to make that first, and hopefully lasting, impression. So THAT happens….. So why don’t some first-time customers come back? This is a very important nut to crack for your [...]

21 08, 2017

What Do Your Customers Think?

By | 2017-08-23T16:39:03-08:00 August 21st, 2017|Customer Experience, Customer Support, Entrepreneur, Marketing, Reviews, Small Business, Trust|

Happy Customers! Got customers? Then you are interested in what they think of you, since that will drive not only whether they purchase your product or service, but other things, too. Like: What do think of your product  / service? Will they buy again? How will you know what they think unless they tell [...]

14 08, 2017

“Help Me Fix It!”

By | 2017-08-08T16:37:54-08:00 August 14th, 2017|Collaboration, Customer Support, Digital Marketing, Facebook, Small Business, Strategy|

Help Me! “Can you help me fix it?” Almost all my initial conversations with customers are summed up in this one heart-felt plea. The long answer is usually, “Yes!” That’s the long answer…the one that gets backed up by varying degrees of, “But first we need to….” Sometimes that slows down the enthusiasm [...]

9 05, 2016

FOCUS: What About Customer Experience and Relationships?

By | 2018-08-11T12:51:25-08:00 May 9th, 2016|Authenticity, Customer Experience, Customer Support, Facebook, Focus, Good Business, H2H, Marketing, People, Small Business, Smart Business, Social Media, VACC, Youtility|

On the lookout for…? “Relationships?! How do you do that when your business is all about selling boxes of widgets? Folks come to my site, order them and I ship them out…” This is a common question. You have always viewed your company as one that makes something that others buy (hopefully [...]

25 01, 2016

Last Chance: Spotlight the Superior January Posts

By | 2017-06-12T14:16:33-08:00 January 25th, 2016|Communication, Content, Credibility, Customer Experience, Customer Support, Facebook, H2H, LinkedIn, Marketing, Mobile, People, Small Business, Social Media, Strategy|

 January is nearly over! You have already done all your planning, strategizing and begun implementation for 2016….right?! Here are my top recommendations for articles that will absolutely impact your business this year and help you make the best use of your resources. 2016 Social Media Trends Top Social Media Trends [...]

23 11, 2015

What is the Shrewd, Simple Zen of Customer Support?

By | 2018-09-28T10:49:08-08:00 November 23rd, 2015|Customer Experience, Customer Support, H2H, Leadership, People, Problem-solving, Strategy|

Customers: Support or Relationship Building? Does anyone actually WANT to deal with customer support? I mean, really…… When you hear the words “customer support,” what’s the first picture that springs to mind? The dreaded support phone call. Sure, a lot of support is offered over the web, via email and social media, live chat [...]

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