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12 09, 2016

FOCUS: Of Course You’re Reliable! RIGHT??

By | 2017-06-12T14:16:18-07:00 September 12th, 2016|Authenticity, Communication, Credibility, Customer Experience, Focus, Good Business, Leadership, Meaning, People, Trust, Uncategorized|

Are you Reliable? The far end of reliability is taking things for granted, right? You hop in your car, perform some kind of ignition action, and you just EXPECT the car to start up so you can go do what you need to do. You head into the barbershop or salon you've been [...]

5 09, 2016

FOCUS: If You Read One Article About Sincerity, Read This One!

By | 2018-08-02T16:28:52-07:00 September 5th, 2016|Authenticity, Communication, Credibility, Focus, Good Business, Leadership, Trust|

Charles Spurgeon and Sincerity “Sincerity makes the very least person to be of more value than the most talented hypocrite.” – Charles Spurgeon. Building and investing in relationships means building and investing in trust. In my last article, trust was defined as “choosing to risk making something you value vulnerable to [...]

22 08, 2016

FOCUS: Are They Twist Ties or Trust Ties?

By | 2018-05-10T13:27:48-07:00 August 22nd, 2016|Authenticity, Collaboration, Credibility, Customer Experience, Entrepreneur, Focus, H2H, Leadership, Marketing, People, Small Business, Strategy, Trust, VACC|

Trust is more than a High Five! Building trust is vital and required. If you aren’t found to be trustworthy, that pretty much puts the end to having the kind of impact you want to have, whether personally or in business. While the same goes for those around you, [...]

15 08, 2016

GO DEEP: Strong & Weak Ties – Your Genuine Challenge?

By | 2018-11-08T16:07:35-07:00 August 15th, 2016|Content, Customer Experience, Entrepreneur, Go Deep, H2H, Leadership, Marketing, Measurement, People, Problem-solving, Small Business, Social Media, Strategy, VACC|

Strong Ties and Weak Ties Once upon a time, there were "Strong Ties" and "Weak Ties" in business. Strong Ties existed between you and your best customers. You interacted frequently and knew each other well. The bulk of your business was from and through these Strong Ties. It took some work. Maintaining them required [...]

1 08, 2016

FOCUS: Introducing a Summer Reading Sampler!

By | 2017-06-12T14:16:19-07:00 August 1st, 2016|Content, Creativity, Discussion, Entrepreneur, Focus, H2H, Interesting things, Kindle, Leadership, Sharing, Smart Business, VACC|

Ah….summer reading! I frequent the Conversation Agent blog published by Valeria Maltoni regularly, and take away more food for thought than I get from any other blog. She recently posted an article containing a Summer reading list. Heading into the last full month of summer (although here in the Pacific [...]

11 07, 2016

Can You Attack the Same Problems with Novel Perspectives?

By | 2018-10-26T15:29:33-07:00 July 11th, 2016|Authenticity, Change, Collaboration, Communication, Decision-making, Entrepreneur, Leadership, Marketing, Small Business, Strategy, Vision|

Strategizing A hundred people at an event heard the word "Strategy" as part of a presentation I gave recently. Likely there were at least a hundred different interpretations and mental pictures that lit up for the attendees, some very related and others quite different from the others. Each was a product of [...]

4 07, 2016

Are You Interested in Working Through the Fear?

By | 2018-10-26T15:16:09-07:00 July 4th, 2016|Authenticity, Decision-making, Entrepreneur, Leadership, Problem-solving, Strategy|

What are you afraid of? Holidays make many entrepreneurs and small business owners nervous. On one hand, HURRAH! A holiday! Depending on your business, you may be looking at numerous merry-makers coming to your shop and celebrating by indulging in a bit of “retail therapy.” A different kind of [...]

20 06, 2016

FOCUS: Is It Destiny or Just a Feeling…or WHAT?

By | 2018-06-15T15:56:26-07:00 June 20th, 2016|Ambiguity, Authenticity, Awareness, Creativity, Decision-making, Entrepreneur, Focus, Leadership, Meaning, Problem-solving, Productivity, Small Business, Smart Business, Strategy|

Decisions and Discernment How do you arrive at the thing or things to focus on every day? There are innumerable items that float through my brain every day, usually just at the time the alarm goes off (if I’m lucky and don’t wake up early…). Living in a particularly woodsy [...]

13 06, 2016

How Much Do You Compromise Your Planning?

By | 2018-11-02T16:40:24-07:00 June 13th, 2016|Customer Experience, Entrepreneur, Good Business, H2H, Leadership, Marketing, Small Business, Social Media, Strategy, VACC|

If you don’t see it, it’s still there…. Planning is not something that comes naturally to a lot of small-to-medium business (SMB) owners. Oh, we’re pretty good at planning out our day’s work, maybe setting up appointments and some are even pretty good at prioritization and time management. When [...]

6 06, 2016

FOCUS: Surviving Trust and Lies

By | 2018-12-07T12:40:22-07:00 June 6th, 2016|Authenticity, Communication, Community Management, Content, Conversation, Customer Experience, Focus, H2H, Leadership, Marketing, Small Business, Social Media, Strategy, VACC|

Trustworthiness Global Poll from Hubspot Who do you trust?  No really..... During my regular scouring of quality content this week I found an article by Ben Jacobson at Hubspot entitled "How to Build Trust Online: 7 Little Ways to Create a Trustworthy Website". While the bulk of the article was about the things you could [...]

16 05, 2016

What Is The Secret Truth About Your Marketing Plan?

By | 2018-11-08T16:03:53-07:00 May 16th, 2016|Customer Experience, Facebook, Goal-setting, H2H, Leadership, Marketing, Measurement, People, Small Business, Social Media, Strategy, VACC, Vision|

So you have a strategy for your digital marketing? Working with the swirling realities of digital and social media marketing can feel like trying to quietly tread water in a really nasty river rapids that never ends….and then there are the rocks to avoid. As a business owner it’s hard enough. As a marketing professional, it is [...]

2 05, 2016

More Promising and Valuable: a Partner or a Customer?

By | 2018-08-11T13:01:34-07:00 May 2nd, 2016|Authenticity, Credibility, Customer Experience, Goal-setting, Good Business, H2H, Leadership, Marketing, Small Business, Smart Business, Strategy|

Partner or Customer? Still in the early years of your business and riding the revenue roller coaster? Yeah, me too. Things are Really Fat for several months (maybe even longer…), so you focus on project delivery and all of the work that entails. Make those clients happy!!!!  Things lighten up a bit, so [...]

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