Listening

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20 08, 2018

INTERVIEW: Social Sapiens and the Seattle Shrimp Tank!

By | 2018-08-21T11:08:32-07:00 August 20th, 2018|Authenticity, Communication, Conversation, Customer Experience, Dialogue, Digital Marketing, Entrepreneur, Facebook, H2H, Interview, Listening, Social Media, Strategy|

Seattle Shrimp Tank pros and Me (Social Sapiens) I was asked recently to be interviewed on a podcast (of and for entrepreneurs and business owners...) of which I have been aware and have listened to a few times. Most of my familiarity with the content and tone of it, however, derived from my [...]

2 04, 2018

Video Success and the Right Metrics – Best of March

By | 2018-03-31T13:50:21-07:00 April 2nd, 2018|Facebook, Listening, Measurement, SEO, Social Media, Video|

Lamb of March suju / Pixabay March is going out like something like a lamb here in the Pacific Northwest…but the turmoil online with data protection concerns, Facebook revelations, and announced data breaches (apps, sites, phones….seems to happen everywhere….) draws more and more attention. Turning from these concerns a bit, this month’s top [...]

26 03, 2018

Listening: Attention or Intention?

By | 2018-03-24T15:20:12-07:00 March 26th, 2018|Awareness, Communication, Conversation, Dialogue, Listening|

Listening “PAY ATTENTION!!!!!” In your life, how many times have you heard that phrase, either from someone else or your internal voice? Shutting out distractions like noise, devices or the torrent of thoughts and imagination that the Buddhist tradition has termed the “monkey mind” seems nearly impossible. We slap ourselves internally in some [...]

12 03, 2018

Listening is Hard

By | 2019-01-04T17:28:56-07:00 March 12th, 2018|Communication, Conversation, Dialogue, Listening, Loyalty, Uncategorized, VACC|

Listening As an intelligent business owner and entrepreneur in the 21st century, you are already very aware of the importance of listening to your customers, prospects and audience (your Visitors / Audience / Customers / Community (VACC): you can read more about what this looks like here …..). “Listen” is, however, a word [...]

27 11, 2017

The Best Ways to Utilize Dialogue and Communication

By | 2017-11-23T14:02:44-07:00 November 27th, 2017|Communication, Conversation, Dialogue, Innovation, Listening|

Dialogue and Communication The articles, books and webinars / workshops focusing on communication (a term that is becoming more and more vague, actually…) are multiplying as rapidly as cat videos online, frankly. Who to pay attention to? How many are publishing because it’s a way to get clicks, a way to push a new book [...]

13 11, 2017

Survey Says!!

By | 2017-11-12T13:55:37-07:00 November 13th, 2017|Blog, Content, Conversation, Listening|

The best way to find out what your customers are looking for from you is ASK THEM, Right?! Well, that’s the message this week. I’ve written frequently about the importance of really listening to your customers and acting on what you hear. Now you have your chance to participate, and I have a chance to “Walk The [...]

28 08, 2017

BEST OF AUGUST – Customer Reviews, Surveys, and Top Social Media Listening Tools!

By | 2017-08-25T13:16:41-07:00 August 28th, 2017|Amazon, Customer Experience, Digital Marketing, Entrepreneur, Listening, Reviews, Social Media, Video|

Well here we are…the unofficial End of Summer! Labor Day (in the U.S.), Back to School, and the business planning for 2018 is no longer avoidable! There has been a lot of great information published this month, so here are the best articles I’ve read. I know you’ll find them worth the time, and packed [...]

20 03, 2017

Business Critical: Listen-To-Understand

By | 2017-06-12T14:16:13-07:00 March 20th, 2017|Authenticity, Conversation, Credibility, Leadership, Listening|

Listening-to-understand I wrote an earlier article called Listening is Visual that was about a trip during my last corporate job to Florida to meet with some technical community leaders there. I had planned to do “the usual”: I had created a PowerPoint presentation that represented the bullet points I would talk to [...]

6 02, 2017

How Hard Is It To Actually Listen Online?

By | 2017-06-12T14:16:14-07:00 February 6th, 2017|Communication, Conversation, Customer Experience, Listening|

Listening Listening to the various voices online looks very different from listening to someone sitting across from you. You don’t get visual cues, body language, tone or very much context. Valeria Maltoni has written that “Listening is the most valuable skill nobody teaches.” I’ve written in the past about the [...]

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