12 06, 2017

White Knuckle Deadlines

By | 2017-06-12T14:16:10-07:00 June 12th, 2017|Performance, Productivity, Small Business|

Deadlines Deadlines for your business are driven by different things. Sometimes they’re built-in, more or less. That is, the In-Real-Life (IRL) aspect of making a delivery date, or cranking out a report, or arriving at a service appointment on-time make a deadline almost immaterial. There are a lot of times when it’s [...]

6 03, 2017

Rudeness Wrecks Everything

By | 2017-06-12T14:16:13-07:00 March 6th, 2017|Communication, Conversation, Customer Experience, Dialogue, Performance|

Rudeness According to an article recently published in the New York Times, rudeness, even just “slight incivility”, has a negative impact upon those exposed to it. The article concerns a study published by the American Academy of Pediatrics by several co-authors from the Coller School of Management at Tel Aviv University and [...]

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