3 09, 2018

Social Media, Engagement and Talking to the Right People – Best of August

By | 2018-08-31T15:29:46-07:00 September 3rd, 2018|Content, Conversation, Engagement, Interview, Reviews, Social Media|

Fires and a Smoke-Storm Well, summer’s ALMOST a “wrap!” Being stuck inside for the “smoke-storm” here in the Seattle area this past month (“cough, cough….”), I got to spend a lot of time online gathering the best articles for you all. You will note they don’t focus on a particular platform or service, [...]

28 08, 2017

BEST OF AUGUST – Customer Reviews, Surveys, and Top Social Media Listening Tools!

By | 2017-08-25T13:16:41-07:00 August 28th, 2017|Amazon, Customer Experience, Digital Marketing, Entrepreneur, Listening, Reviews, Social Media, Video|

Well here we are…the unofficial End of Summer! Labor Day (in the U.S.), Back to School, and the business planning for 2018 is no longer avoidable! There has been a lot of great information published this month, so here are the best articles I’ve read. I know you’ll find them worth the time, and packed [...]

21 08, 2017

What Do Your Customers Think?

By | 2017-08-23T16:39:03-07:00 August 21st, 2017|Customer Experience, Customer Support, Entrepreneur, Marketing, Reviews, Small Business, Trust|

Happy Customers! Got customers? Then you are interested in what they think of you, since that will drive not only whether they purchase your product or service, but other things, too. Like: What do think of your product  / service? Will they buy again? How will you know what they think unless they tell [...]

1 05, 2017

THE BEST OF APRIL – Facebook for Business, Reviews, and Where to Spend

By | 2017-06-12T14:16:11-07:00 May 1st, 2017|Conversation, Facebook, Measurement, Reviews, Social Media, Strategy|

Facebook Post Ideas 17 Killer Facebook Post Ideas For Small Business Owners A lot of the time, you feel lucky just to post something, let alone change things up. This article by Kim Garst will give you 17 ideas to make your posts more interesting, compelling and fun! […]

17 04, 2017

Reviews: Don’t ignore them! It’s Your Reputation…

By | 2017-06-12T14:16:12-07:00 April 17th, 2017|Authenticity, Customer Experience, Reviews, Social Media, Strategy|

How do YOU manage your reputation? I got the chance to speak to a large group of business leaders this week about online reviews and how to work with them. This is an area that continues to be of concern to businesses, and has gained particular focus in the past [...]

27 02, 2017

Best of February – Competition, Local Online Tips, Customer Experience and Content!

By | 2017-06-12T14:16:13-07:00 February 27th, 2017|Competition, Content, Customer Experience, Real Estate, Reviews, Social Media|

Is your competition beating you? 5 undeniable signs your competition is beating you online You're probably at least mildly aware that the Internet is in constant flux. Changes you made to your web site or digital strategy last year (let along last week...) may already be defunct! This great article gives you five [...]

13 02, 2017

When Should You DO Something?

By | 2017-06-12T14:16:14-07:00 February 13th, 2017|Customer Experience, Facebook, Reviews|

Online Reviews and Comments A while back I wrote an article about how customer online reviews and comments can actually enhance and grow your business….and that you don’t need to be afraid about what people post on your various business social media pages. In that article I described a process with which you [...]

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