Conversation

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3 09, 2018

Social Media, Engagement and Talking to the Right People – Best of August

By | 2018-08-31T15:29:46-07:00 September 3rd, 2018|Content, Conversation, Engagement, Interview, Reviews, Social Media|

Fires and a Smoke-Storm Well, summer’s ALMOST a “wrap!” Being stuck inside for the “smoke-storm” here in the Seattle area this past month (“cough, cough….”), I got to spend a lot of time online gathering the best articles for you all. You will note they don’t focus on a particular platform or service, [...]

20 08, 2018

INTERVIEW: Social Sapiens and the Seattle Shrimp Tank!

By | 2018-08-21T11:08:32-07:00 August 20th, 2018|Authenticity, Communication, Conversation, Customer Experience, Dialogue, Digital Marketing, Entrepreneur, Facebook, H2H, Interview, Listening, Social Media, Strategy|

Seattle Shrimp Tank pros and Me (Social Sapiens) I was asked recently to be interviewed on a podcast (of and for entrepreneurs and business owners...) of which I have been aware and have listened to a few times. Most of my familiarity with the content and tone of it, however, derived from my [...]

26 03, 2018

Listening: Attention or Intention?

By | 2018-03-24T15:20:12-07:00 March 26th, 2018|Awareness, Communication, Conversation, Dialogue, Listening|

Listening “PAY ATTENTION!!!!!” In your life, how many times have you heard that phrase, either from someone else or your internal voice? Shutting out distractions like noise, devices or the torrent of thoughts and imagination that the Buddhist tradition has termed the “monkey mind” seems nearly impossible. We slap ourselves internally in some [...]

12 03, 2018

Listening is Hard

By | 2019-01-04T17:28:56-07:00 March 12th, 2018|Communication, Conversation, Dialogue, Listening, Loyalty, Uncategorized, VACC|

Listening As an intelligent business owner and entrepreneur in the 21st century, you are already very aware of the importance of listening to your customers, prospects and audience (your Visitors / Audience / Customers / Community (VACC): you can read more about what this looks like here …..). “Listen” is, however, a word [...]

26 02, 2018

Facebook Live Video and the Point – Best of February

By | 2018-02-22T15:41:09-07:00 February 26th, 2018|Conversation, Facebook, Video|

Live Streaming Video   In the face of the January announcement by Facebook’s Mark Zuckerberg, a LOT of brain power has been focused on just what this means for business. One of the early analyses posited that live video, already a big player online, will become even MORE important. Hence the Video heavy listing [...]

1 01, 2018

Setting Up for 2018 – Best of December

By | 2017-12-30T13:33:26-07:00 January 1st, 2018|Blogging, Content, Digital Marketing, Strategy|

Make the Leap to 2018 The end of 2017 brings a focus to planning, strategy and change in the marketing teams of every business, whether you have an actual team or it’s just you, the solopreneur. This collection of the best of December articles reflects this focus and gives you the thoughts and [...]

27 11, 2017

The Best Ways to Utilize Dialogue and Communication

By | 2017-11-23T14:02:44-07:00 November 27th, 2017|Communication, Conversation, Dialogue, Innovation, Listening|

Dialogue and Communication The articles, books and webinars / workshops focusing on communication (a term that is becoming more and more vague, actually…) are multiplying as rapidly as cat videos online, frankly. Who to pay attention to? How many are publishing because it’s a way to get clicks, a way to push a new book [...]

9 10, 2017

Why Focus on Loyalty?

By | 2017-10-05T14:45:17-07:00 October 9th, 2017|Conversation, Customer Experience, Dialogue, Focus, Loyalty, Strategy, Trust|

Loyalty Loyalty, always a high-sounding word, is ever more in the news and on our minds. Whether it’s loyalty to a sports team, a political cause or ideology, a leader, a brand, a long-standing relationship, a coffee shop, or the family doctor, we seem to be more concerned with it and discuss it [...]

3 07, 2017

JUNE’S BEST – LinkedIn, Trust, and Making The Most of Your Content

By | 2017-06-27T17:15:37-07:00 July 3rd, 2017|Authenticity, Blogging, Communication, Community, Content, Conversation, Credibility, Facebook, LinkedIn, Marketing, Small Business, Social Media, VACC|

July - Celebrate! July is upon us, and we here in the States are getting ready for our annual tribute to patriotism, fireworks and barbecues! June was a bumper crop month for quality content across the digital marketing industry, and I'm only too happy to share the top articles I've read: LinkedIn Ninja Tricks! [...]

20 03, 2017

Business Critical: Listen-To-Understand

By | 2017-06-12T14:16:13-07:00 March 20th, 2017|Authenticity, Conversation, Credibility, Leadership, Listening|

Listening-to-understand I wrote an earlier article called Listening is Visual that was about a trip during my last corporate job to Florida to meet with some technical community leaders there. I had planned to do “the usual”: I had created a PowerPoint presentation that represented the bullet points I would talk to [...]

6 03, 2017

Rudeness Wrecks Everything

By | 2017-06-12T14:16:13-07:00 March 6th, 2017|Communication, Conversation, Customer Experience, Dialogue, Performance|

Rudeness According to an article recently published in the New York Times, rudeness, even just “slight incivility”, has a negative impact upon those exposed to it. The article concerns a study published by the American Academy of Pediatrics by several co-authors from the Coller School of Management at Tel Aviv University and [...]

6 02, 2017

How Hard Is It To Actually Listen Online?

By | 2017-06-12T14:16:14-07:00 February 6th, 2017|Communication, Conversation, Customer Experience, Listening|

Listening Listening to the various voices online looks very different from listening to someone sitting across from you. You don’t get visual cues, body language, tone or very much context. Valeria Maltoni has written that “Listening is the most valuable skill nobody teaches.” I’ve written in the past about the [...]

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